Support

Every message gets read by the person who builds the app.

Common questions

My purchase is not showing up

Open Settings inside the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID you bought with. If it still does not appear, email us.

My data is not syncing between devices

Check that both devices are signed into the same Apple ID, that iCloud Drive is enabled in the system Settings app, and that Sync across my devices is turned on in Progload's Settings. Sync also needs a network connection; the app works fully offline but will not copy between devices until you are back online.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. Open the system Settings app, tap your name, then Subscriptions. Deleting the app does not cancel a subscription.

How do I get a refund?

Apple handles all refunds at reportaproblem.apple.com. We are not able to issue them directly.

The weights look wrong

Check your training maxes and your plate inventory in Settings. If the numbers still do not match the program as written, email us the program, the week, and the lift, and it will get fixed.

Request a program

Want a protocol that is not in the app yet? Send the name and a link to the official write-up. Requests with a clear source get implemented first.

Contact

support@progload.com
Fames Media LLC